tag:blogger.com,1999:blog-19402125.post5983446171746389052..comments2024-02-07T16:22:39.625-05:00Comments on Jeff Jedras: My latest aggravating interaction with RogersUnknownnoreply@blogger.comBlogger7125tag:blogger.com,1999:blog-19402125.post-42496288844555946642012-05-23T00:18:07.870-04:002012-05-23T00:18:07.870-04:00I also had an "experience" with Rogers, ...I also had an "experience" with Rogers, about 6 years ago now. I started receiving statements for a wireless service which I had never had. It took nearly a year to straighten this out and I finally just ignored their notices. They finally went away.... It was a long and complicated story, but the result is that I would NEVER use Rogers' services again.OldGoathttps://www.blogger.com/profile/11089034857511155343noreply@blogger.comtag:blogger.com,1999:blog-19402125.post-53481177608804101732012-04-27T10:43:47.456-04:002012-04-27T10:43:47.456-04:00The management of many companies don't believe...The management of many companies don't believe in customer service.<br />This should have been resolved at your first contact without escalating this matter.<br />The internal controls in place treat the customer service as light switches with no authority to make it right.<br />This is not unique to telcos.CanadianSensehttps://www.blogger.com/profile/01010880162544507668noreply@blogger.comtag:blogger.com,1999:blog-19402125.post-21220219820338063652012-04-27T10:36:32.684-04:002012-04-27T10:36:32.684-04:00Rat, I seriously doubt I got any sort of special t...Rat, I seriously doubt I got any sort of special treatment. It's not like I'm a Mommy blogger; them you don't mess with. Rogers has a very active social media monitoring team that checks blogs and twitter and responds to complaints. I doubt they check klout scores before deciding to help.Jeffhttps://www.blogger.com/profile/14971310821484459106noreply@blogger.comtag:blogger.com,1999:blog-19402125.post-7700622228551680352012-04-26T11:36:19.801-04:002012-04-26T11:36:19.801-04:00Jeff, how do you feel now that you're getting ...Jeff, how do you feel now that you're getting "special" treatment as prominent blogger? As a test maybe I should post a similar complain on my blog and see if the Rogers's social media team shows up. Probably should get a Twitter account, then...The Rathttps://www.blogger.com/profile/00762317244980526077noreply@blogger.comtag:blogger.com,1999:blog-19402125.post-42326632742140886892012-04-25T20:43:16.817-04:002012-04-25T20:43:16.817-04:00It is what it is. You don't like the service, ...It is what it is. You don't like the service, take a look at the competition. As my landlord once said to me, it isn't the complainers he has to wory about. It is the others that simply move.<br /><br />Tips for dealing with Rogers. <br />-Use your hold time productively.<br />-Specifically ask for a credit. Name a specific amount (Say $30). If declined, ask to speak to a supervisor, or, even better, tell them you want to give theme the 30 days notice of cancelation of services. Worse case scenerio they call your bluff and you end up with the competition. Best case is they lower your rate (for obvious reasons, do not agree to a contract).Altavistagooglehttps://www.blogger.com/profile/09301901043837306524noreply@blogger.comtag:blogger.com,1999:blog-19402125.post-81484268615384702142012-04-25T16:15:07.208-04:002012-04-25T16:15:07.208-04:00Hi Jeff,
This is Nicolas from Rogers social medi...Hi Jeff, <br /><br />This is Nicolas from Rogers social media team. <br /><br />I'd like to apologize for this experience. You’re raising some interesting points that I will share with our internal teams.<br /><br />We're always reviewing our services and policies based on what customers have to say.<br /><br />We will contact you via Twitter shortly to assist you with this situation. <br /><br />For future, and I also address that note to your readers, do not hesitate to reach out to us on Twitter @RogersHelps as you did before. <br /><br />Our social media team is here to help!<br /><br />Nicolas<br />@RogersNicolasAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-19402125.post-79764738613805013352012-04-25T12:03:53.125-04:002012-04-25T12:03:53.125-04:00After multiple horrific customer service experienc...After multiple horrific customer service experiences not unlike yours, I have rid myself of the menace of Rogers in my life once and for all. I get my internet from Distributel, and my TV from Netflix, iTunes and the web. Rogers shareholders are probably wondering why they posted significantly lower revenue and profit last quarter. Here's a hint: If your customers hate you, you might be doing something wrong. If your customers who are on contracts really hate you and can't wait to get away (and in the meantime are telling everyone they know how much they hate you) revenue and profit will continue to fall, until, as Jeff said, you pull your head out of your ass and get with the reality that customers actually have a choice now.Dan Fhttps://www.blogger.com/profile/16748983441289138048noreply@blogger.com